WHAT CAN WE DO FOR YOU?
We are a team of IT consultants, network administrators and IT dealers …
… WE ARE YOUR BEST IT DEPARTMENT.
NETWORK MANAGEMENT, IT INFRASTRUCTURE MANAGEMENT
We will offer you all our years of experience and knowledge in the field of information technologies.
Technical expertise is a matter of course. And what we will offer in addition?
Our dispatchers respond immediately to each request received. Call from user, server report, automatic message from monitoring service, all requests are solved immediately after reporting. Our dispatching center is never on vacation, can not get ill or step-out to get lunch. It’s always here for your support.
All requests file in our HELPDESK system, where we monitor SLA, deadlines and inform customers about the course of the solution.
The helpdeskup can also be accessed by the customer, for submitting a request or checking our work.
We work responsibly. We adhere to deadlines and meet SLAs.
Information for managing networks such as passwords, licenses and other sensitive data we have stored in encrypted form and we audit their every use.
We will lend you a microcomputer for infrastructure monitoring. Then we can monitor an unlimited number of servers, services, and applications.
We try to prevent infrastructure problems and our dispatcher addresses our alert messages immediately.
We keep a detailed record of our activities and report on a monthly basis.
You have a perfect overview of our work and the costs.
We have detailed documentation for your IT infrastructure, and we keep track of all changes.
This ensures substitutability and flawless support.